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Frequently Asked Questions

We have children; can we get extra beds/cots in the room?

We advise to book a room according to the number of guests that will occupy it. Should you not find a room that can accommodate all guests, please ensure to check the hotel’s policy for children and extra beds/cots. When the hotel accepts extra beds/cots and/or children in their policies, please add the request for the extra bed/cot and the age of the children in the guest comments box. The hotel will do their utmost to accommodate your request. The extra cost will not be included in the total reservation price. In order to guarantee the request and the price please contact the hotel directly on the contact details provided on your confirmation. Al Rais Holidays cannot confirm this arrangement for the hotel.

What's the difference between a Double room and a Twin room?

A double room has one double bed. A twin room has two single beds, both accommodate 2 persons. If your room type is Double/Twin it means that the room can be set up for either type.

Why do I need to provide my credit card details?

The hotel requires a valid credit card to guarantee the reservation in the event of a late cancellation or no show. The hotel can decide to pre-authorise your credit card to ensure that the card is valid and has sufficient funds.

What does pre- authorization mean?

Before the arrival time, many hotels do a "pre-authorisation" of the credit card. A pre-authorisation is a validity check of your credit card. This "blocks" an amount which could range from one night to the entire cost of a reservation. This is a precaution that the hotel takes in case of no show or late cancellation. The amount should be "unblocked" within 1 or 2 weeks.

Is it safe to fill in my credit card number? How secure is the your website?

Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details.

What are the check-in and check-out times of a hotel?

Check-in and check-out times differ for each hotel.

I will be arriving earlier/later than the stated check-in time. Can I still check-in?

Only the hotel can confirm different check-in times than the ones stated on the hotel’s page.

I want to check out after the stated check out time. What should I do?

Pre-arrangement of late check-out is generally not possible due to availability of the rooms. We advise that, during your stay, you ask at reception if late check-out is possible. Please note that charges may be applicable.

Are the facilities in the room that I have booked guaranteed?

The facilities as listed by the hotel in the room description are guaranteed by the hotel. Any additional facilities or requests will have to be confirmed by contacting the hotel directly.

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There are two ways of planning a holiday:

One is to do all the work by yourself and making sure that your plans fit into your budget. and what if you are not in the frame of mind to enjoy the holidays after all this?
The seconds way is the 'Al Rais' way! We let you enjoy your hard-earned holidays to the fullest. planning everything right from the word GO, we will be there for you! isn't the 'Al-Rais' way the easiest one?
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